Frequently asked questions.
How do personalised prints work?
Choose a print style, pick your options and tell me your story. I’ll use the details you share to create an artwork unique to you.
What details should I send?
Share a name or initials and around six to ten details that tell the story. Think hobbies, a favourite place, pets, inside jokes or an everyday object that means something. For a Matchbox Memory, start with the place and location.
How long will my artwork take?
Production times will be added once confirmed.
Can I request changes to my artwork?
The proofing and revisions policy will be added once confirmed.
What print sizes can I choose?
Print sizes are listed on each product page. For the original collection, the options are A5, A4 and A3.
Can I order my print framed?
The personalised prints come unframed.
Where do you deliver?
Shipping destinations, rates and delivery estimates will be confirmed before ordering opens.
Are prints digital or physical?
The shop previews physical prints. Digital options are to be confirmed.
What about returns and cancellations?
The returns and cancellations policy will be published before ordering opens.
How do I contact Peach Moon Bureau?
Visit the Contact page for the enquiry form. The business email will be added once confirmed.